Find the vehicle you need from the complete and varied fleet offered by dzdubai.com. Once your rental has been confirmed, dzdubai.com will arrange for the vehicle to be delivered to your hotel or directly to Dubai Airport.
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Can I pick up my rental car as soon as I arrive at Dubai Airport ?
Yes.Airport delivery and pickup is available. A defined meeting point, documents ready (license, confirmation, card), and quick handover.
How it works:
Airport delivery: You can collect the car upon arrival. A specific meeting point is provided in your confirmation (exit, arrivals hall, dedicated desk, etc.).
Preparation: To speed up the handover, please have your valid driver’s license, booking confirmation, credit card for the deposit (if required), and if you are a visitor, your passport and visa if necessary.
Quick briefing: Once on site, a team member will introduce you to the vehicle, inspect its condition (with photos or visual check), and hand over the keys.
Delivery option: If you prefer, we can deliver the vehicle to a specific terminal or pre-arranged location within the airport for added convenience.
Time-saving: Everything is organized so that pickup is smooth: you exit the plane, go to the designated meeting point, and drive away promptly.
Summary: Yes, airport pickup is possible with a defined meeting point, advance document preparation, quick inspection, and immediate handover.
What type of driving license is accepted to book a rental?
Conditions for luxury car rental / supercar rental with dzdubai.com:
Age: There is no fixed age restriction. All drivers are accepted—luxury cars, supercars, high-end SUVs, or economy vehicles. Young drivers may incur additional insurance fees.
License / Experience: The driver must present a valid driver’s license. No minimum license-holding period is required.
Young driver surcharge: Young drivers may be subject to an additional insurance fee according to the policy in effect at booking.
Verification:Driver’s license verification is mandatory at pickup. The license serves as proof of age and eligibility. No additional proof of age is required.
What type of driving license is accepted to book a rental?
All licenses are accepted: local, international, and from all countries of origin. A valid license is mandatory, and presenting the original is recommended.
Accepted driving licenses: UAE local licenses, international licenses, or licenses from your home country. Tourists from around the world are welcome.
Validity: The license must be current and valid. Present the original at pickup to avoid delays—blurry or illegible copies may slow the process.
Language: No barrier: as long as the license is legible (Latin, Arabic, etc.), it is accepted. If needed, a simple translation may be requested.
Additional drivers: Each additional driver must also present a valid license under the same conditions.
Traveler-friendly: No restrictions based on country of origin—rent with your national license without complication.
Summary: All licenses (local, international, foreign) are accepted if valid and legible. Present the original for a quick process.
What insurance is included with my rental?
At dzdubai.com, every rental includes a standard insurance policy with clear options to adjust coverage based on your needs.
Insurance included: Coverage for collisions, theft, and certain damages. A deductible applies, with the option to reduce it through an add-on. Explicit exclusions (off-road driving, alcohol). Simple claims process.
Base coverage: Covers collisions, theft, third-party liability, and fire.
Deductible: A standard deductible applies. You can purchase an optional add-on to reduce or waive it.
Additional options: Deductible reduction / full protection packages are available for an extra fee.
Young driver supplement: Young drivers may incur additional insurance fees, but base coverage remains the same.
Main exclusions: Off-road driving, driving under the influence, intentional damage, normal wear and tear, unauthorized commercial use, cross-border travel without authorization.
Claims procedure: Contact us immediately, document the incident, and provide necessary reports. Dedicated support and replacement vehicle may be offered.
Security deposit: Generally pre-authorized on your card and adjustable with extended coverage.
Summary: Comprehensive basic coverage is included, deductible is customizable, exclusions are transparent, and claims process is guided for ease.
How does the fuel policy work at dzdubai.com?
Full-to-full policy: You receive the car with a full tank and must return it with a full tank. Otherwise, refueling fees apply plus a service charge.
Inspection: Fuel level is checked at pickup and return using photos or markings to avoid disputes.
Recommended fuel: For luxury car rental and supercar rental, use the premium fuel specified to maintain performance.
Prepaid fuel option: If available, choose a prepaid fuel option: return at any level and avoid extra charges; unused fuel is non-refundable.
Tip: Check the level at departure and keep visual evidence; return at the same level to avoid fees.
What documents do I need to present at vehicle pickup?
Valid driver’s license, photo ID (passport or Emirates ID), booking confirmation, and credit card for the deposit. For visitors: a valid visa if applicable.
Driver’s license: Main and additional drivers must present a valid license (local, international, or foreign).
Photo ID: Tourists: passport; residents: Emirates ID or proof of residency.
Booking confirmation: Email or printed proof linking you to the rental.
Credit card: Card in the main driver’s name is required for deposit pre-authorization. Debit cards may be declined.
Visa / residency: International visitors may need to show a valid visa.
Additional drivers: Each must present a valid license and photo ID under the same rules.
Tip: Have all documents ready for a quick and smooth pickup. Illegible or incomplete documents may cause delays.
Can I add an additional driver?
Yes. You can add an additional driver as long as they are declared and present a valid driver’s license. Any undeclared driver may void coverage and incur fees.
Declaration required: Every additional driver must be declared at booking or before pickup to ensure compliance and insurance coverage.
Driver requirements: Additional drivers must meet the same license criteria and be listed on the contract.
Non-declaration impact: Undeclared drivers may void insurance, leading to fees or disputes in case of an incident.
Process: Add drivers during booking or on site with license verification for a simple process.
Summary: Yes, add an additional driver, but they must be declared with a valid license or risk voiding coverage and penalties.
Is there a security deposit and how is it held?
Variable by vehicle: Some models require a security deposit, others none. The amount or absence of a deposit is clearly displayed on the vehicle listing.
Vehicle-specific policy: Each car—whether for supercar rental, SUV, luxury car rental, or economy vehicles—may have different deposit rules. Check the vehicle page.
Amount and hold: When required, the deposit is pre-authorized on the main driver’s credit card. The amount depends on model, category, and coverage level.
No deposit: Certain vehicles have no hold; this is clearly stated on the listing.
Release: After inspection confirms no new damage, the pre-authorization is released per standard banking timelines.
Transparency: All deposit details, hold conditions, and potential charges (damage, fuel, extras) are explained upfront on the vehicle page and rental agreement.
Summary: Security deposit requirements vary by vehicle. Details are visible on the vehicle page. Holds are done via pre-authorization and released after inspection.
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