Question 1

Can I pick up my rental car as soon as I arrive at Dubai Airport?

Accepted Answer

Yes. Airport delivery and pickup is available. A defined meeting point, documents ready (license, confirmation, card), and quick handover. How it works: Airport delivery: You can collect the car upon arrival. A specific meeting point is provided in your confirmation (exit, arrivals hall, dedicated desk, etc.). Preparation: To speed up the handover, please have your valid driver’s license, booking confirmation, credit card for the deposit (if required), and if you are a visitor, your passport and visa if necessary. Quick briefing: Once on site, a team member will introduce you to the vehicle, inspect its condition (with photos or visual check), and hand over the keys. Delivery option: If you prefer, we can deliver the vehicle to a specific terminal or pre-arranged location within the airport for added convenience. Time-saving: Everything is organized so that pickup is smooth: you exit the plane, go to the designated meeting point, and drive away promptly. Summary: Yes, airport pickup is possible with a defined meeting point, advance document preparation, quick inspection, and immediate handover.

Question 2

What type of driving license is accepted to book a rental?

Accepted Answer

Conditions for luxury car rental / supercar rental with dzdubai.com: Age: There is no fixed age restriction. All drivers are accepted—luxury cars, supercars, high-end SUVs, or economy vehicles. Young drivers may incur additional insurance fees. License / Experience: The driver must present a valid driver’s license. No minimum license-holding period is required. Young driver surcharge: Young drivers may be subject to an additional insurance fee according to the policy in effect at booking. Verification: Driver’s license verification is mandatory at pickup. The license serves as proof of age and eligibility. No additional proof of age is required.

Question 3

What type of driving license is accepted to book a rental?

Accepted Answer

All licenses are accepted: local, international, and from all countries of origin. A valid license is mandatory, and presenting the original is recommended. Accepted driving licenses: UAE local licenses, international licenses, or licenses from your home country. Tourists from around the world are welcome. Validity: The license must be current and valid. Present the original at pickup to avoid delays—blurry or illegible copies may slow the process. Language: No barrier: as long as the license is legible (Latin, Arabic, etc.), it is accepted. If needed, a simple translation may be requested. Additional drivers: Each additional driver must also present a valid license under the same conditions. Traveler-friendly: No restrictions based on country of origin—rent with your national license without complication. Summary: All licenses (local, international, foreign) are accepted if valid and legible. Present the original for a quick process.

Question 4

What insurance is included with my rental?

Accepted Answer

At dzdubai.com, every rental includes a standard insurance policy with clear options to adjust coverage based on your needs. Insurance included: Coverage for collisions, theft, and certain damages. A deductible applies, with the option to reduce it through an add-on. Explicit exclusions (off-road driving, alcohol). Simple claims process. Details: Base coverage: Covers collisions, theft, third-party liability, and fire. Deductible: A standard deductible applies. You can purchase an optional add-on to reduce or waive it. Additional options: Deductible reduction / full protection packages are available for an extra fee. Young driver supplement: Young drivers may incur additional insurance fees, but base coverage remains the same. Main exclusions: Off-road driving, driving under the influence, intentional damage, normal wear and tear, unauthorized commercial use, cross-border travel without authorization. Claims procedure: Contact us immediately, document the incident, and provide necessary reports. Dedicated support and replacement vehicle may be offered. Security deposit: Generally pre-authorized on your card and adjustable with extended coverage. Summary: Comprehensive basic coverage is included, deductible is customizable, exclusions are transparent, and claims process is guided for ease.

Question 5

How does the fuel policy work at dzdubai.com?

Accepted Answer

Full-to-full policy: You receive the car with a full tank and must return it with a full tank. Otherwise, refueling fees apply plus a service charge. Policy details: Inspection: Fuel level is checked at pickup and return using photos or markings to avoid disputes. Recommended fuel: For luxury car rental and supercar rental, use the premium fuel specified to maintain performance. Prepaid fuel option: If available, choose a prepaid fuel option: return at any level and avoid extra charges; unused fuel is non-refundable. Tip: Check the level at departure and keep visual evidence; return at the same level to avoid fees.

Question 6

What documents do I need to present at vehicle pickup?

Accepted Answer

Valid driver’s license, photo ID (passport or Emirates ID), booking confirmation, and credit card for the deposit. For visitors: a valid visa if applicable. Required documents: Driver’s license: Main and additional drivers must present a valid license (local, international, or foreign). Photo ID: Tourists: passport; residents: Emirates ID or proof of residency. Booking confirmation: Email or printed proof linking you to the rental. Credit card: Card in the main driver’s name is required for deposit pre-authorization. Debit cards may be declined. Visa / residency: International visitors may need to show a valid visa. Additional drivers: Each must present a valid license and photo ID under the same rules. Tip: Have all documents ready for a quick and smooth pickup. Illegible or incomplete documents may cause delays.

Question 7

Can I add an additional driver?

Accepted Answer

Yes. You can add an additional driver as long as they are declared and present a valid driver’s license. Any undeclared driver may void coverage and incur fees. Details: Declaration required: Every additional driver must be declared at booking or before pickup to ensure compliance and insurance coverage. Driver requirements: Additional drivers must meet the same license criteria and be listed on the contract. Non-declaration impact: Undeclared drivers may void insurance, leading to fees or disputes in case of an incident. Process: Add drivers during booking or on site with license verification for a simple process. Summary: Yes, add an additional driver, but they must be declared with a valid license or risk voiding coverage and penalties.

Question 8

Is there a security deposit and how is it held?

Accepted Answer

Variable by vehicle: Some models require a security deposit, others none. The amount or absence of a deposit is clearly displayed on the vehicle listing. Details: Vehicle-specific policy: Each car—whether for supercar rental, SUV, luxury car rental, or economy vehicles—may have different deposit rules. Check the vehicle page. Amount and hold: When required, the deposit is pre-authorized on the main driver’s credit card. The amount depends on model, category, and coverage level. No deposit: Certain vehicles have no hold; this is clearly stated on the listing. Release: After inspection confirms no new damage, the pre-authorization is released per standard banking timelines. Transparency: All deposit details, hold conditions, and potential charges (damage, fuel, extras) are explained upfront on the vehicle page and rental agreement. Summary: Security deposit requirements vary by vehicle. Details are visible on the vehicle page. Holds are done via pre-authorization and released after inspection.

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